Privacy Policy

Information We Collect

When you reach us by phone, text message, email, or the Request a Ride form on this website, the information we hold about you is what you choose to share: your name, phone number, email address, and the details of your trip, such as the date, occasion, pickup time, pickup and drop-off locations, passenger count, vehicle preference, flight number, and any special requests. Requests submitted through the form are stored in our reservation and customer management systems so we can reply with your quote.

This website also collects basic technical information automatically, such as browser type, device type, referring page and pages visited, to help us understand how visitors use the site.

How We Use Your Information

We use the information you provide to respond to your inquiry, prepare a quote, confirm and manage your reservation, and coordinate your chauffeur and pickup details.

We do not sell your personal information. We share it only with the service providers necessary to deliver your reservation, such as dispatch and scheduling software, and where required by law.

If you have ridden with us, we may also email you from time to time about your past ride and our services; every one of these emails includes an unsubscribe link, and you can stop them at any time by using it or by contacting us.

Cookies and Analytics

This website uses Google Analytics 4 to measure how visitors use the site, such as which pages are viewed and whether a contact link or the request form was used. The data is aggregated, IP addresses are anonymized, and it is not used for advertising. You can opt out with the Google Analytics opt-out browser add-on or by blocking cookies in your browser. No other advertising or tracking cookies are used.

Communications and Text Messaging (SMS)

Messages related to your reservation are sent by JF Luxe, the trading name of JF LUXE LLC. Consent to receive text messages is given through the optional SMS-consent checkboxes on the Request a Ride form on this website (one for non-marketing customer-care messages, a separate one for marketing messages), verbally during a call, or by texting us first at (631) 250-5432; from that point forward we may reply by SMS about your inquiry or reservation. Both checkboxes are unchecked by default, and submitting the form without checking them does not opt you into text messages.

Non-marketing message types include quote replies, booking and reservation confirmations, pickup reminders and driver-on-the-way notices. Marketing text messages — about special offers, discounts and service updates — are sent only to customers who separately opt in to receive them through their own checkbox on the Request a Ride form. Message frequency varies. Message and data rates may apply, depending on your mobile carrier plan.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Reply STOP to any text message to opt out at any time; you may receive a single confirmation message of your opt-out. Reply START or UNSTOP to rejoin after opting out. Reply HELP for assistance, or call (631) 250-5432.

We keep a record of your consent, including the date and method (the form checkbox, a call, or your initiating text message), tied to your phone number in our reservation system.

Your Choices

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, call or text (631) 250-5432, or email info@jfluxe.com.

Security and Changes

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission over the internet or by phone is completely secure, so please avoid sending sensitive identifiers such as payment or government ID numbers by text or email.

This policy may be updated. The version posted on this page is the version in effect.